Frequently Asked Questions

No, you can check out as a guest. Creating an account is quicker for future orders, lets you track your delivery, and gives you access to your order history and saved shades. You can register at the start of checkout or any time afterwards from the account icon at the top of the page.

We pack orders quickly so they reach you the next working day, which means there is a short window to make changes. If you need to amend the shade, length, delivery address or cancel, message us via WhatsApp or email orders@hairchoiceextensions.com as soon as possible and we will do everything we can to help before the order is dispatched.

Once your order is dispatched, you will receive a confirmation email with a tracking link. If you have an account, you can also track from the order history page. If you cannot find the email, please check your junk folder before getting in touch.

Order confirmations are sent immediately after checkout. If it has not arrived within 30 minutes, please check your junk or spam folder, and confirm you entered the correct email address. If you still cannot find it, message us with the name and postcode the order was placed under and we will resend it.

UK parcels are dispatched within the UK from a logistics warehouse, so wherever you are in the world, your order is hand prepared and dispatched by a UK based team.

We offer three UK delivery options to suit how quickly you need your hair:

• Next Day 24hr Tracked: free on orders over £50, or £4.50 on orders under £50
• Two Day 48hr Tracked: free on orders over £50, or £3.99 on orders under £50
• Guaranteed Saturday Delivery: £10.00 (order by 4pm Friday)

Orders placed Monday to Thursday before 4pm are dispatched the same day. Orders placed after 4pm, on a Friday, at weekends or on bank holidays are dispatched the next working day. Delivery applies to the UK mainland, Guernsey, Jersey and the Isle of Man.

Yes, every UK order over £50 qualifies for free Next Day 24hr Tracked delivery as standard. Two Day 48hr Tracked is also free on orders over £50 if you would prefer the slower option.

Yes. Guaranteed Saturday Delivery is available for £10.00, your order must be placed by 4pm on Friday to qualify. Perfect if you have a wedding, event or special occasion at the weekend.

Yes, we ship worldwide. International delivery is priced by region and typically takes 1 to 7 working days depending on destination. Exact rates and transit times are calculated at checkout based on your delivery address.

For most international destinations, any import duties and taxes are calculated and collected at checkout, so there are no surprise fees on arrival. See the question below for full details.

For most international destinations, any import duties and taxes are calculated and collected at checkout, so there are no surprise fees when your order arrives. For a small number of destinations where this is not available, your country's customs authority may charge local duties or VAT on arrival. We recommend checking with your local customs office if you are unsure what to expect.

Please check the tracking link first, sometimes parcels are left with a neighbour or in a safe place. If you still cannot locate your order 24 hours after the tracking shows delivered, please get in touch with your order number and we will open an investigation with the courier.

Our shade chart on every product page shows our full colour range with close up texture and tone references. If you are between shades, or your natural hair has highlights, balayage or rooted tones, we strongly recommend using our free WhatsApp colour match service before ordering. Send us a few well lit photos and one of our specialists will recommend the right shade for you, usually within a few hours during opening times.

Our Colour Match service lets you order without choosing a shade yourself. Add the Colour Match option to your basket, upload a few photos of your natural hair on the product page, and our team will hand pick the perfect match before dispatch. It is the easiest way to be confident your extensions will blend seamlessly.

Multi-tonal hair almost always benefits from a colour match consultation rather than guessing from a screen. Rooted, balayage and highlighted shades are designed to blend, but matching the tones at the ends of your hair is what makes the extensions invisible. Message us on WhatsApp with photos in natural daylight and we will recommend the best option.

Yes. We offer physical colour rings so you can match against your own hair in your own lighting before committing to a full set. Our Signature Flat Weft Colour Ring and Tape Colour Ring both feature our complete human hair shade range and are available to buy from the Hair Choice store. For a free alternative, our WhatsApp colour match service matches thousands of customers a year, please note that on screen matches cannot always be guaranteed due to factors such as lighting, filters and image quality.

Our luxury weft and tape extensions are 100% Remy human hair, sourced ethically and processed with the cuticles intact and aligned in the same direction. This is what gives the hair its natural movement, shine and longevity. Our clip-in ranges are made from premium heat resistant synthetic fibre, pre styled and designed for easy, accessible wear.

Remy refers to human hair where the cuticles are kept intact and all run in the same direction, root to tip. This prevents tangling, retains natural shine and makes the hair last significantly longer than non-Remy alternatives. Our weft and tape extensions are Remy human hair.

With proper care, our clip-in extensions last for several wears. As they are pre styled from premium synthetic fibre, the price point makes them easy to replace whenever you are due a fresh set. Our human hair tape and weft extensions typically last 9 to 12 months before they need replenishing, depending on how often you wear them, the styling tools you use and your aftercare routine. Our care guide has full advice.

Our human hair weft and tape extensions can be toned or deepened by a qualified colourist, but we never recommend lifting (bleaching) extensions yourself. Lightening processes weaken the hair and can cause irreversible damage. Always patch test first and seek a professional. We cannot accept returns on extensions that have been coloured.

Our human hair weft and tape extensions can be straightened, curled and blow dried just like your own hair, we recommend keeping heat under 180°C and always using a heat protectant. Our clip-in synthetic ranges have a lower heat limit of 120°C, so please follow the guidance on the product page to avoid damage.

Yes, as long as you match your extensions to the freshly coloured tone of your hair. We recommend ordering your extensions just after a salon visit so the colour is at its truest. If your roots and ends differ significantly, consider a rooted shade or a colour match consultation so we can recommend the best blend.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal and Shop Pay. We also offer buy now pay later through Klarna and Clearpay.

Klarna and Clearpay let you split your purchase into interest free instalments, paid over a few weeks. Choose Klarna or Clearpay at checkout, enter your details and complete the purchase as normal. Your first instalment is taken at the time of purchase and the rest is collected automatically. Subject to eligibility and credit checks.

Yes. All payments are processed through secure, PCI compliant payment providers and protected by SSL encryption. We do not store your card details on our website.

Yes, we offer a dedicated student discount through Student Beans. Verify your eligibility at checkout to unlock your discount. Discounts cannot be used in conjunction with other promotional codes.

If your premium synthetic clip-in extensions are not suitable, you are eligible to return them for a refund within 30 days of purchase, as long as the hair is unworn, unopened and in its original packaging with the void sticker intact.

Our human hair weft and tape extensions are also refundable within 30 days of purchase, provided they have not been removed from the card and are in their original packaging. Accessories may be returned on the same basis, not removed from the card and in their original packaging.

The quickest way to return an item is through our online returns portal at hairchoiceextensions.com/a/return. Follow the steps to register your return and you will receive instructions on how to send your item back to us.

We advise using a tracked service, as we are not liable for any losses in transit. Please retain your proof of return so that, in the unlikely event your parcel is lost, you can dispute it with your chosen courier.

If you have any questions before returning your product, email us at orders@hairchoiceextensions.com and one of our customer service team will help.

If you believe your item is faulty, please let us know within 14 days of receipt by starting a return through our online returns portal at hairchoiceextensions.com/a/return. Select the faulty item option and our customer service team will be in touch to help further.

Once we receive and inspect your returned order, your refund is processed back to your original payment method. Please note some card payment providers may take a further 3 to 5 working days for the payment to show in your account, and refunds may take a little longer to process during holiday periods.

Wash your human hair extensions one to two times a week using a sulphate free shampoo and conditioner. Work product through gently from mid length to ends, avoiding the bonds or tape. Rinse thoroughly with cool water, blot with a microfibre towel and allow them to air dry on a flat surface. Avoid wringing or rubbing, extensions do not have a scalp producing natural oils, so over washing dries them out.

Clip-in extensions should be removed before sleeping, swimming or intense exercise to protect both the hair and your scalp. We recommend you avoid getting your extensions wet wherever possible, especially in chlorinated or sea water. If they do get wet, rinse with fresh water and tie your hair up to reduce tangling and damage.

Yes, extensions should be brushed with a loop brush or a soft bristle extension friendly brush, starting from the ends and working upwards in small sections. Avoid harsh tugging at the roots or clips. We sell brushes designed specifically for extension wear in our Accessories collection.

Yes. Our trade programme is designed for qualified hair professionals, salon owners and educators. Approved trade customers receive wholesale pricing, priority dispatch and dedicated account support. Apply through our Trade page, you will need to submit your professional credentials and salon details for review.

Hair Choice has over two decades of experience in the hairdressing industry and serves customers across the UK, Europe and beyond. UK parcels are dispatched within the UK from a logistics warehouse, so every order is hand prepared by a UK based team. Our group company, Hair Choice Group L.L.C-FZ, is registered in Dubai and acts as the global head office for the brand.

The fastest way to reach us is via WhatsApp, our team responds during opening hours, usually within an hour. You can also email us at orders@hairchoiceextensions.com or use the contact form on our website. We aim to respond to all email enquiries within one working day.

Sign up to our newsletter for first access to new shades, restock alerts and subscriber only offers. You can also follow us for tutorials, behind the scenes and styling inspiration:

• Instagram
• TikTok
• Facebook
• YouTube